Frequently Asked Questions

Questions are part of the process.

Whether you're wondering if OT is right for your child, what a session looks like, or how payment works, we've gathered the answers families ask us most.

Getting Started

Wondering if OT is the right next step?

You don't need to know exactly what your child needs before reaching out. These questions can help you understand when occupational therapy may be helpful and what happens when you contact us.

Is occupational therapy right for my child?

Pediatric occupational therapy can support children who are having difficulty participating in everyday activities at home, school, or in the community.

We may help with concerns related to feeding, emotional regulation, sensory processing, attention and regulation, fine motor skills, self-care, play, developmental skills, transitions between activities, and daily routines.

If you're noticing a challenge and aren't sure whether OT can help, we encourage you to reach out. We are happy to talk with you about your concerns and help determine whether an evaluation or consultation may be appropriate.

My child doesn't have a diagnosis. Can I still contact you?

Absolutely!

A child does not need to have a formal diagnosis to have concerns that may benefit from occupational therapy. Parents are often the first to notice when something isn't quite right.

You may notice that your child is having difficulty eating, tolerating certain textures, participating in routines, getting dressed, playing with others, regulating their emotions, sitting for activities, or completing age-appropriate tasks.

You don't have to wait for a diagnosis before asking questions. If something feels harder than it should, we're happy to talk with you about your concerns and determine whether occupational therapy may be appropriate.

What concerns can pediatric OT address?

Occupational therapy can address a wide range of skills that help children participate in everyday life.

Some of the concerns we commonly address include:

  • Feeding
    • Feeding difficulties
    • Breast and bottle feeding
    • Picky eating and food selectivity
    • Difficulty transitioning to solids
    • Oral-motor and feeding skills
    • Swallowing-related concerns
  • Sensory processing differences
  • Sensory seeking or sensory avoiding behaviors
  • Attention and self-regulation
  • Emotional regulation
  • ADHD-related functional challenges
  • Fine motor skills
  • Handwriting and school-related skills
  • Dressing and other self-care skills
  • Play skills
  • Developmental milestones
  • Motor planning and coordination
  • Participation in daily routines
  • Caregiver education and parent coaching

Every child is different, so treatment is individualized based on your child's strengths, needs, and goals.

What do you specialize in?

At OT the Way, we have a special interest in helping children and families with feeding, sensory processing, regulation, attention, and participation in everyday routines.

Feeding & Mealtime

  • Breast and bottle feeding
  • Introduction to solids
  • Picky eating
  • Food selectivity
  • Sensory-related feeding challenges
  • Mealtime participation
  • Oral-motor skills
  • Swallowing concerns

Sensory Processing & Regulation

  • Sensory seeking and sensory avoiding
  • Difficulty tolerating everyday sensory experiences
  • Body awareness
  • Regulation strategies
  • Supporting transitions and routines
  • Emotional regulation

Attention & ADHD

  • Attention and participation
  • Self-regulation
  • Organization
  • Sensory strategies
  • Supporting successful participation at home and school

We also address fine motor skills, self-care, play, developmental skills, and other foundational areas as part of a child's individualized plan of care.

Do I need a referral to get started?

If you're concerned about your child's development, feeding, sensory processing, attention, or participation in everyday activities, you can reach out to us directly.

We'll discuss your concerns, answer your questions, and help you determine the appropriate next step.

Some insurance plans or other funding sources may have specific referral or authorization requirements, so we recommend checking with your insurance provider if you plan to seek out-of-network reimbursement.

How do I get started?

Getting started is simple.

  1. Reach out to us.
    Complete our contact form, email us, or give us a call to tell us a little about your child and what you're noticing.
  2. Let's talk.
    We'll set up a time to discuss your concerns, answer your questions, and determine whether our services may be a good fit.
  3. Schedule your evaluation.
    If an evaluation is recommended, we'll find a time that works for your family and determine whether an in-home or telehealth appointment is appropriate.
  4. Create a plan together.
    After the evaluation, we'll discuss our findings and recommendations and work with you to determine the best next steps.

Our goal is to make the process feel simple, supportive, and collaborative from the very beginning.

What happens at the first appointment?

Your first appointment is an opportunity for us to get to know you and your child.

We will talk with you about your concerns, your child's developmental history, strengths, routines, and areas that may be challenging. Depending on your child's needs, we may observe your child during play, mealtime, movement, or other activities.

We will also discuss your family's priorities and what you would most like to see improve.

Our goal is not simply to identify what your child is having difficulty with. We want to understand why it may be happening and how we can support your child and family in practical, meaningful ways.

Following the evaluation, we will discuss our findings and recommendations with you and determine whether ongoing occupational therapy services may be beneficial. We will write these findings and recommendations in a report and you will receive a copy.

What does an in-home OT session look like?

In-home therapy allows us to work with your child in the environment where everyday challenges actually happen.

Depending on your child's goals, a session might include:

  • Playing on the floor
  • Practicing mealtime skills at the kitchen table
  • Exploring new foods
  • Working on dressing or other self-care skills
  • Practicing sensory and regulation strategies
  • Supporting transitions
  • Incorporating movement into daily routines
  • Working on fine motor or developmental skills
  • Observing and modifying your child's environment
  • Coaching caregivers throughout the session

We may use toys, foods, household items, and other materials you already have.

Your home becomes part of the therapy process, allowing us to create strategies that are realistic for your family's everyday life. And don't worry about having to clean your house before we arrive—we understand life gets messy!

What does a telehealth session look like?

Telehealth allows us to provide therapy services virtually when an in-person visit isn't possible or isn't the best fit for your family.

Depending on your child's age and goals, a telehealth session may include:

  • Parent or caregiver coaching
  • Observing your child's routines
  • Discussing developmental or sensory concerns
  • Demonstrating strategies and activities
  • Helping you modify activities or your home environment
  • Problem-solving challenges that occur during daily routines
  • Supporting feeding and mealtime strategies when appropriate

Telehealth can be particularly helpful for parent coaching because we can work together in the environment where your child's everyday routines actually happen.

For younger children, caregiver participation is an important part of the telehealth experience.

Why is parent coaching part of pediatric OT?

Children spend only a small portion of their week in therapy. The majority of their learning and development happens during everyday life—with their families.

Parent coaching helps caregivers understand their child's needs and gives them practical strategies they can use throughout the week.

Rather than simply working with your child, we work with you to help you understand what your child may be communicating through their behavior and how you can support them.

Parent coaching may include strategies for:

  • Mealtimes
  • Bedtime
  • Getting ready for school
  • Transitions
  • Sensory regulation
  • Play
  • Dressing
  • Feeding
  • Attention and participation
  • Creating supportive routines

Our goal is to help you feel confident carrying therapeutic strategies into your child's everyday life.

What to Expect

Therapy designed around real life.

Our sessions are individualized to your child and family. Learn what evaluations, in-home visits, virtual sessions, and caregiver involvement can look like.

Payment & Insurance

Clear answers about paying for care.

OT the Way is a private-pay practice. We want families to understand their options before beginning services so there are no surprises.

Why do you offer a self-pay model?

OT the Way is a private-pay occupational therapy practice and considered out-of-network with most insurance plans.

Our self-pay model allows us to provide individualized care without being limited by insurance requirements. This can give families greater flexibility in treatment planning, scheduling, and the goals we address during therapy.

We focus on what is meaningful and functional for your child and family rather than allowing insurance requirements to determine the entire therapy experience.

Can I use my insurance?

Although we are out-of-network with most insurance plans, your insurance company may offer out-of-network benefits for occupational therapy.

We can provide you with a superbill containing the information you may need to submit a claim to your insurance company. Please note that providing a superbill does not guarantee insurance reimbursement.

Because every insurance plan is different, we recommend contacting your insurance provider before beginning services to ask about your out-of-network occupational therapy benefits, reimbursement rates, deductibles, and any other requirements.

What are the benefits of self-pay occupational therapy?

Choosing a self-pay model can provide families with greater flexibility and a more individualized therapy experience.

Benefits may include:

  • Individualized treatment based on your child's needs
  • Greater flexibility in treatment planning
  • Ability to focus on functional goals that matter to your family
  • Family-centered care
  • Parent coaching integrated into treatment
  • Flexible service delivery, including in-home and telehealth options when appropriate
  • The option to submit a superbill to insurance for potential out-of-network reimbursement

Our goal is to provide meaningful therapy that fits into your family's life.

What payment methods do you accept?

Payment is due at the time of service.

OT the Way currently accepts:

  • Zelle
  • ACH transfer

We can provide a superbill for families who would like to seek reimbursement from their insurance company for eligible out-of-network services.

What if I live outside your in-person service area?

We may still be able to work with your family!

Depending on your location and your child's needs, options may include:

Telehealth:
Virtual services may be available when clinically appropriate and when your family's location meets applicable telehealth requirements.

Travel:
For families outside our standard in-home service area, an additional travel fee may be available depending on distance and scheduling.

Please contact us with your location, and we can discuss what options may be available for your family.

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In-home services

Upland, Chino, Pomona, Montclair, Ontario, Rancho Cucamonga, La Verne, Claremont, and nearby communities.

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Virtual services

Available throughout California.

Flexible Support

What if you're outside our usual service area?

In-home therapy is available within our local service area, while virtual services may allow us to support families more broadly throughout California.

Ready to take the next step?

Whether you have questions or are ready to begin, we’re here to help you find the right support for your child and family.

Ask a Question

Not sure where to start? Reach out and tell us what’s going on. We’ll help you understand whether OT the Way may be a good fit.

Schedule a Consultation

Book a time to talk through your child’s needs, your family’s goals, and the support you’re looking for.

Learn About Services

Explore our in-home and virtual occupational therapy services for feeding, sensory processing, self-care, attention, and daily routines.

Testimonial

Families feel supported here.

Here’s the kind of experience we hope every family has with OT the Way: thoughtful care, practical guidance, and support that makes everyday life feel a little more manageable.